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Returns and Refunds

Can I cancel my order?

Please email our team with your request as soon as possible if you would like to cancel your order. Contact Us. If you have already received an order confirmation email or our team has mixed paint, it may be too late to cancel your order. Any paint m

What’s your return policy?

Returns. Simply take your unwanted or faulty items to your nearest store or contact us on 033 3320 2369 or [email protected] for advice. Proof of purchase is required and all products must be undamaged in their original packaging and include all

What is your cancellation policy?

Please email our team with your request as soon as possible if you have made a mistake or wish to cancel your order. Contact Us. If you have received an order confirmation email or our team has already mixed paint for you, it may be impossible to can

How do I start a return?

You can return any unused product to us in its original condition for a full refund or exchange within 30 days of delivery. This right to return does not apply to bespoke products such as mixed paint which is made to order. Simply take your unwanted

When will I get my refund?

Refunds. Agreed refunds will be processed as quickly as possible by our team within usual office hours. For security reasons, we can only make refunds to the original payment method you used to place your order. If you haven’t received your refund af

Why do I need to use your packaging when returning an item?

We pack our orders in reinforced cardboard boxes with approved molds/inserts to keep orders as safe as possible while it's in transit through courier networks. Our couriers insist that any collections of paint products that we arrange are in the orig

Why can't mixed to order/tinted colour products be returned?

Products that include 'tinted colours' as part of their name/description will be mixed to order and are non-returnable. This is highlighted within colour charts, product details, and on product pages. Providing that your paint was not mixed to order,