How do I start a return?Updated 10 months ago
Returns
You can return any unused product to us in its original condition for a full refund or exchange within 30 days of delivery. This right to return does not apply to bespoke products such as mixed paint which is made to order.
Free return to store
Simply take your unwanted or faulty items to your nearest store or contact us on 033 3320 2369 or [email protected] for advice.
Returns via courier
To arrange collection, contact us on 033 3320 2369 or [email protected] with your order number and details of the product to be returned. We will arrange for the collection by preferred courier. Please note that there will be a charge payable by you for this service. Or if you prefer, you can use any courier of your choice to return your order.
Please note that we require you to use the same packaging and inserts that your order arrived in, to return any items to us. We may not be able to offer a refund if an item arrives back to us in a damaged condition as a result of not being packaged correctly, or with incorrect packaging when returning it to us. Please let us know if you are unable to package your return securely before shipping so that we can discuss alternative options with you.
As mentioned, any tinted or mixed-to-order products cannot be returned or exchanged as they are bespoke/made-to-order items.