Why can't mixed to order/tinted colour products be returned?Updated 10 months ago

Products that include 'tinted colours' as part of their name/description will be mixed to order and are non-returnable. This is highlighted within colour charts, product details, and on product pages.

Providing that your paint was not mixed to order, you can return any unused product to us in its original condition for a full refund or exchange within 30 days of delivery. This right to return does not apply to bespoke products such as mixed paint which is made to order.

Please contact our team if you have any questions about this or if you would like to check if a product you would like to return was mixed to order.