What’s your return policy?Updated 6 days ago
You can return any unused product to us in its original condition for a full refund or exchange within 30 days of delivery. This right to return does not apply to bespoke products such as mixed paint which is made to order.
Easy Returns – Here's How It Works
- 30-Day Return Policy
- Note: This doesn’t apply to made-to-order items like mixed paint, which can't be returned.
- You can return any unused, unopened product within 30 days of delivery for a full refund or exchange.
Return to Store – It's Free
Pop into your nearest Paint Shed store with:
- Your proof of purchase
- The product in its original packaging, undamaged
- Any included accessories
- We’ll take care of the rest
Return via Courier
Prefer to return by courier? No problem.
- Just contact us at 033 3320 2369 or [email protected] with your order number and return details.
- We’ll arrange either:
- A courier collection
- Or send you a QR code to drop it off at an approved location
- Please note: the original packaging and inserts must be used to return items via our courier. Please let us know if you don't have these so that we can discuss alternative arrangements.
- If products are damaged in transit due to failure to package securely or with the original packaging, we may not be able to refund you.
Note: Courier returns are charged - this cost will be deducted from your refund.
You can also use a courier of your choice at your own cost.
Important Packaging Reminder
- We recommend that you use the original packaging and inserts to return items. If products are damaged in transit due to poor packaging, we may not be able to refund you.
- Can’t repackage securely? Contact us first — we’ll help with alternative options.