My order has been damagedUpdated 9 months ago
All of our packaging is custom-designed to ensure the safe and secure delivery of all your online paint orders. Of course, it's not invincible and spillages can happen in transit but we've gone to great lengths to minimise this.
Our couriers are generally very good, unfortunately, they can sometimes have accidents due to the nature of the products and how goods are transported within a courier network.
Dents to a paint tin are generally not something to be concerned about as they are designed to absorb this and the paint will be unaffected. Likewise, a small leak following movement or impact during transit is unlikely to affect the paint.
Please email images and details to [email protected] with your order number if you have any concerns and we will be happy to help.
- All of our tins are taped before being bagged in a recyclable plastic bag
- The bagged tin is then placed into a custom fit, recyclable cardboard insert top and bottom
- The tin in its bag and inserts, is then placed within a heavy-duty, recyclable cardboard box
- The outer box is then taped up ready for labelling and shipping